FAQ
Shipping & Delivery
How much is the shipping fee?
Shipping fees typically range from 8,000 JPY to 20,000 JPY, depending on the package size and destination. Estimated shipping costs are calculated based on your order and will be automatically added to your total at checkout.
Will I be responsible for import duties and taxes?
Generally, customs duties and taxes are the customer's responsibility. You can choose to pay these fees upon the product's arrival or prepay them before shipping via our DDP (Delivered Duty Paid) service. We offer DDP options for select regions; please contact us for a personalized quote.
Is Cash on Delivery (COD) available?
No, we do not offer cash on delivery. All orders will be processed and shipped only after payment is confirmed.
Pricing & Wholesale
Do you offer wholesale pricing?
Yes, the prices displayed on our website are already set at wholesale rates.
Do you offer discounts for bulk orders?
We offer an additional 5% discount for export purchases totaling 1 million JPY or more in a single transaction.
Is there a minimum spend or purchase requirement?
No, there is no minimum purchase amount. You are welcome to purchase as little as a single item.
Do you offer payment plans or installments?
Currently, we do not offer installment plans. All payments must be made in full.
Authenticity & Inventory
How do you guarantee authenticity?
Our experienced appraisers perform a rigorous double-check on all items to ensure they meet our strict standards. We also offer a third-party Certificate of Authenticity for an additional fee of 4,000 JPY. In the unlikely event that an item is found to be non-standard, we provide a full refund immediately upon the return of the item.
What is your weekly inventory volume?
We add approximately 300 new items every week, including a wide selection of luxury bags and accessories.
The Luxury Resale Market in Japan
Why is Japan considered the best place to buy pre-owned luxury goods?
Japan has one of the most mature luxury markets in the world. Due to a culture that deeply values "possession care" and a massive economic boom in the 1980s, the country holds a vast inventory of well-preserved vintage and modern luxury items. Buyers choose Japan for the exceptional item condition, transparent grading systems, and competitive pricing.
What does "Rank" mean in the Japanese resale market?
Japanese sellers use a standardized letter-grading system to describe condition:
Rank N/S: Brand new or unused.
Rank SA/A: Excellent condition with very slight signs of use.
Rank B: Good condition with visible wear but fully functional.
Rank C: Fair condition with heavy wear.
This transparency allows international buyers to purchase with confidence without seeing the item in person.
How does Japan’s "Second-Hand Dealer License" protect buyers?
To prevent the circulation of counterfeit or stolen goods, Japanese law requires professional resellers to obtain a Second-Hand Dealer License. This involves rigorous background checks and government oversight. As a licensed dealer, we strictly adhere to these regulations, providing our clients with a safe and authenticated sourcing environment.
How Japanese Authentication Works
What is the AACD, and why is it important for authentication?
The AACD (Association Against Counterfeit Product Distribution) is a prestigious non-profit organization in Japan dedicated to eliminating fake goods. Member companies must adhere to strict standards and have access to a massive database of "standard" vs. "non-standard" (counterfeit) product data, ensuring that only authentic items are traded.
How are items inspected before they are listed for sale?
Professional Japanese resellers employ certified in-house appraisers who undergo rigorous training. Each item is inspected under magnification for specific brand "hallmarks," such as stitching precision, hardware weight, logo engraving, and date codes. Most items, especially in wholesale, are double-checked by at least two specialists to ensure 100% accuracy.
Can I get an official certificate of authenticity?
While Japanese invoices are trusted documents of authenticity, many sellers (including Jolijou) offer an optional third-party authentication certificate (such as Entrupy or specialized Japanese agencies) for an additional fee. This provides an extra layer of security and a digital record of the item's authenticity for your own peace of mind or future resale.
Why Japanese Luxury Goods Are Trusted
Is it true that counterfeit laws are stricter in Japan than in other countries?
Yes. Japan has zero tolerance for counterfeit goods. Selling fakes is a criminal offense that carries heavy fines and potential imprisonment. Because the legal and social consequences are so severe, Japanese businesses prioritize their reputation and legal standing above all else, ensuring a marketplace built on integrity.
Why do Japanese "Vintage" items look newer than those from other regions?
There is a strong cultural emphasis in Japan on maintaining the value of luxury items. Many Japanese owners keep original boxes, dust bags, and authenticity cards, and they often use professional "Leather Spas" for maintenance. This high level of care means that a 20-year-old bag from Japan often appears in better condition than a 5-year-old bag from elsewhere.
What happens if a "non-standard" item is accidentally sold?
Trust is the foundation of the Japanese market. In the extremely rare event that an item is found to be "non-standard" (not meeting brand criteria), reputable Japanese sellers offer a full money-back guarantee. This commitment to accountability is why Japan remains the world's most trusted hub for luxury resale.